Return and Refund Policy
Returns and Refunds
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This does not apply if you still have not received your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Subscriptions (We do not refund subscriptions but our partners may. You have to contact them first. If you are having problems reaching to them, then you can ask us to help and act as an mediator.)
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer but to us at: RO’s Torv 1, 1. 55, 4000 Roskilde, Denmark with receiver name Horizon Portals. Contact us at: email@example.com before hand.
There are certain situations where only partial refunds are granted (if applicable)
Magazines with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace item/s if they are defective, damaged, wrong size or color. If you need to exchange it for the same item/s, send us an email at email@example.com and ship/deliver your defective item/s to: RO’s Torv 1, 1. 55, 4000 Roskilde, Denmark with receiver name Horizon Portals. Initially you will have to pay for the return shipping but after a personal inspection and confirmation of the defective product/s we will refund the shipping costs you have paid and documented.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send your product to: RO’s Torv 1, 1. 55, 4000 Roskilde, Denmark with receiver name Horizon Portals. Write us before hand at: firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. After a personal inspection and confirmation of the defective product/s we will refund the shipping costs you have paid and documented.
Depending on where you live, the time it may take for your exchanged product to reach you, will vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Email for contact: email@example.com